Moderate your community
A room is only as good as the person looking after it. Whether you run a fan room you opened yourself or steward your studio's own community, this covers the whole job: who can do what, shaping the room, the tools on each message, and the sanctions, including exactly how far they reach.
1Two kinds of room you might run
There are two hats. You might own a room you created from the Community hub, on any topic you like. Or you might steward your studio's own Fans Community, from your studio console under Audience, which is owner and admin only. That second one is bounded on purpose: it's the single place the studio app touches Community, and it lets you look after your studio's room and only that room. It does not put you in charge of the wider fan community or anyone's user-created rooms.
2Roles: owner, moderator, member
Every room has three roles. The owner created it and shapes its identity. Moderators can add channels and use the per-message tools. Members take part. Open the Members dialog to promote a member to moderator (or take that role back) and to invite people. For your studio's room, you elevate a studio member to community moderator, and you can revoke it later.
3Shape the room and its channels
A room starts with a single #general channel; owners and moderators add more as the conversation needs them, and members pick a channel from the sidebar. From the room's settings the owner shapes its identity: a mascot avatar, a wide banner, and, for invite-only rooms, a shareable invite code you can rotate whenever it's been passed around too freely.
4The tools on every message
On any message, a moderator can Delete it, or add an NSFW or spoiler tag. Tagged content stays hidden behind a click to reveal, so a mistagged spoiler becomes a non-event instead of a ruined book. A removed message leaves a message removed marker rather than silently vanishing. Underneath all of this, three guards run constantly: every uploaded image is scanned before it can be seen, a profanity gate rejects blocked language on send, and per-user rate limits stop flooding.
5Sanctions, and how far they reach
For people, not posts, there are three escalating sanctions. A time-out is a temporary mute for a set number of minutes, then it restores itself. A shadowban makes someone's messages visible only to themselves and moderators, so they don't realise they've been silenced. A ban removes their access to your studio's spaces. Each one is studio-scoped: it applies across all of that studio's spaces, the community room and the comments on that studio's assets, and it reaches no further, not to other studios and not to user-created rooms. Review what's in effect under Active sanctions (time-outs show an expiry) and Lift any of them.
Quick questions
No. A ban, shadowban or time-out is studio-scoped: it covers that studio's community room and the comments on that studio's assets. It does not reach other studios or user-created rooms.
A shadowban leaves someone posting into a room where only they and the moderators can see it, so they don't realise they've been silenced. A ban removes their access to the studio's spaces outright.
No. Platform Trust and Safety sits above every room and can remove content or override a studio's sanction. A studio moderator cannot reverse a platform action.
Owners and moderators. A room starts with #general, and you add more as the conversation actually needs them.
Rotate it. Invite-only rooms have a shareable code in the room settings that the owner can regenerate at any time.
Yes, under Audience, and owner or admin only. It's deliberately bounded to your studio's own room; it doesn't give you power over the wider community.
A room worth staying in
Roles set, channels shaped, spoilers tagged, and sanctions used sparingly. Next, open the floor and ask your readers questions.